Deployment Journal: Marseille - Episode 4

Episode 4: The Craftsman's Patience

Summer has arrived in Marseille with its trademark energy. Just a few steps away from Saint Joseph Hospital, the Vélodrome is roaring, Olympique de Marseille and, more recently, Jul are electrifying their fans, and the city is pulsing the way only Marseille can.

Inside the hospital walls, the Galeon and Saint Joseph teams are moving forward too, but at a different pace: the pace of a craftsman refining, polishing, and never settling for "good enough."

A deployment completed, a journey still underway

This is the paradox of the moment: Obstetrics, Pediatrics, and Pediatric Emergency departments are now live.

On paper, that is a major milestone.

In reality, it marks the beginning of a different kind of work. Deploying a system is one thing. Embedding it into the daily routine of healthcare professionals is something else entirely.

The milestone has been reached. But Galeon is not the kind of team that plants a flag and heads home.

Critical topics still require attention, especially prescribing workflows. Prescribing the right medication, at the right dose, at the right time sits at the very heart of medical practice, which means it sits at the heart of our standards as well.

Even when the core functionality is technically complete, we continue refining the user experience. There is no compromise when it comes to the tools clinicians rely on every day.

The delicate art of configuration

If the first few weeks were driven by adrenaline, this phase is defined by precision.

Every department has its own protocols, habits, and specific requirements. A poorly calibrated setting can create friction for a physician or uncertainty for a nurse. And in departments caring for children, there is no room for error.

The team maps workflows, tests configurations, adjusts, and tests again.

It is largely invisible work. Sometimes tedious. Rarely celebrated.

Yet it is fundamental.

This silent effort is what transforms a deployed piece of software into a tool that healthcare professionals genuinely embrace.

Saint Joseph's teams: the unsung heroes

It would be unfair to tell this story without highlighting the people making it happen on the Saint Joseph side.

The Nursing Directorate, the Digital Services Directorate, the IT teams, and the Galeon champions within each department are far more than spectators. They are co-architects of this transformation.

Every parameter, workflow, and protocol integrated into Galeon is the result of countless hours of collaboration.

Long configuration sessions. Continuous feedback loops between frontline teams and technical teams. Difficult decisions and careful trade-offs.

The nursing leadership brings clinical expertise. The digital teams bring infrastructure mastery. Department champions bring real-world practice. Galeon brings the platform.

Together, they are building something that did not exist before.

An ultra-trail run as a team

Behind every successful deployment lies a reality that is rarely discussed: the effort, and sometimes the pressure, carried by the teams involved.

For both Saint Joseph and Galeon, deploying an EHR is not a sprint.

It is an ultra-marathon.

Before every go-live, checks and validations pile up. During deployment, all eyes are fixed on dashboards and indicators. Afterwards, the work does not stop. In many cases, the most important refinements only emerge once the system is being used in real-world conditions.

These women and men are doing far more than supporting a deployment.

They are carrying it forward through their commitment, availability, and resilience.

Trust: the ultimate metric

One thing stands out when listening to conversations across the departments.

People are no longer talking about obstacles.

They are talking about improvements.

Healthcare professionals are no longer enduring the system. They are suggesting changes, proposing enhancements, and shaping Galeon as if it were their own tool.

In many ways, it has become exactly that.

The initial resistance has evolved into genuine co-construction.

And perhaps that is the greatest success of these past few weeks.

We keep pushing forward.

The next summits are already in sight

The horizon is becoming clearer.

The deployment of surgical outpatient consultations will be the next major challenge before summer. These are demanding specialties with complex workflows and rigorous protocols. New environments where Galeon will once again need to prove itself.

Then, after the summer break, the final sprint awaits: the operating rooms and adult emergency departments.

But the team moving forward today is no longer quite the same team that first walked through Saint Joseph's doors back in March.

It is more experienced. More united. More resilient.

And it has learned the most important lesson of this mission:

In a hospital, technology is only as valuable as the trust it inspires.

The Marseille summer continues.

So does the journey.

To be continued...

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